Customs Issues: In the rare case that your order does not reach you due to customs-related issues, we will issue a full refund.
Customs Charges: Please note that our products do not typically incur customs fees.
Non-Refundable Situations: Refunds or returns are not available for any other reasons aside from customs-related problems that prevent the product from being delivered.hasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@balluxeluxury.com for questions related to refunds and returns.